CMDB and CSDM are often discussed together in ServiceNow, which can make them sound like competing ways to model the same information. They are not. […]
Certifications
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ServiceNow CIS-Data: How ServiceNow IRE Prevents Duplicate CIs
Duplicate configuration items are not merely a cosmetic CMDB problem. Two records that represent the same server can split incidents, relationships, discovery updates, vulnerabilities, and […]
ServiceNow CIS-Data: Improving ServiceNow CMDB Health
A CMDB Health score is useful only when it points to data problems that can be fixed. Chasing a higher percentage without understanding the underlying […]
ServiceNow CIS-ITSM: Choosing Incident, Problem, or Change in ServiceNow
Incident, Problem, and Change are connected ITSM processes, but they should not be used as interchangeable ticket types. They represent different kinds of work. An […]
ServiceNow CIS-ITSM: SLA Management
Service-level management in ServiceNow is not simply a countdown field on an incident. An SLA definition describes when a commitment attaches, how long it should […]
ServiceNow CIS-ITSM: Service Catalog vs Incident Management
Service Catalog and Incident Management both accept user demand, but they model different outcomes. A catalog request asks the organization to provide something through a […]
ServiceNow CAD: Where ServiceNow Scripts Should Run
ServiceNow gives developers several places to put logic, and choosing the wrong execution layer is one of the fastest ways to create slow forms, duplicated […]
ServiceNow CAD: Scoped Applications and Cross-Scope Access in ServiceNow
Application scope is one of the architectural boundaries that keeps ServiceNow custom development from becoming a collection of globally coupled scripts and tables. A scoped […]
ServiceNow CAD: Automated Test Framework for ServiceNow Apps
ServiceNow applications change continuously: new catalog logic, form rules, flows, integrations, upgrades, store updates, and custom development all create regression risk. Automated Test Framework (ATF) […]
Salesforce Platform Administrator: Permission Models
Salesforce access control is layered. A user can have permission to open an object but still be unable to see a particular record. A user […]
Microsoft MD-102: Windows Autopilot Deployment Profiles vs Device Preparation
Microsoft now has two cloud-based provisioning approaches that sound similar but have different operating models: classic Windows Autopilot deployment profiles and Windows Autopilot Device Preparation. […]
Microsoft MD-102: Intune Compliance, Conditional Access, and Windows LAPS
Modern endpoint trust is not one control. Microsoft Intune compliance evaluates whether a managed device meets defined requirements, Microsoft Entra Conditional Access uses that compliance […]
Microsoft MD-102: What’s Included in the Intune Suite?
Microsoft’s advanced endpoint-management packaging changed materially in 2026. The current MD-102 objectives still require endpoint administrators to understand Intune Suite add-on capabilities, but Microsoft documentation […]
Microsoft MD-102: Windows 365 Cloud PC Provisioning with Intune
Windows 365 Enterprise provisioning is orchestrated through Microsoft Intune. For MD-102 administrators, a provisioning policy ties together the Cloud PC network, Windows image, configuration, and […]
Microsoft MD-102: Automating Intune with Graph and PowerShell
Microsoft Intune automation is built on Microsoft Graph. PowerShell can call Graph directly or use the Microsoft Graph PowerShell SDK to inventory devices, create and […]