Salesforce Flow is not one trigger with several labels. Different Flow types start in different ways, run at different points in a transaction, and support […]
Salesforce Certifications
Salesforce Platform Administrator: Data Quality Controls
Salesforce data quality is not one feature. It is a chain of controls that starts before a user saves a record, continues through duplicate detection […]
Salesforce Agentforce Specialist: Topics, Instructions & Actions
Agentforce behavior is built from several layers that answer different questions: what kind of work should handle this request, what guidance should shape the reasoning, […]
Salesforce Agentforce Specialist: Grounding Agentforce with Data 360
An Agentforce agent can have excellent instructions and still answer poorly if it does not have the right enterprise context. Grounding addresses that problem by […]
Salesforce Agentforce Specialist: Testing and Observability
AI agents require two different quality disciplines. Before deployment, teams need controlled tests that expose classification errors, bad action sequences, weak grounding, instruction conflicts, and […]
Salesforce Platform Administrator: Permission Models
Salesforce access control is layered. A user can have permission to open an object but still be unable to see a particular record. A user […]