CMDB and CSDM are often discussed together in ServiceNow, which can make them sound like competing ways to model the same information. They are not. […]

Duplicate configuration items are not merely a cosmetic CMDB problem. Two records that represent the same server can split incidents, relationships, discovery updates, vulnerabilities, and […]

A CMDB Health score is useful only when it points to data problems that can be fixed. Chasing a higher percentage without understanding the underlying […]