Agentforce behavior is built from several layers that answer different questions: what kind of work should handle this request, what guidance should shape the reasoning, […]
Agentforce Specialist
Salesforce Agentforce Specialist: Grounding Agentforce with Data 360
An Agentforce agent can have excellent instructions and still answer poorly if it does not have the right enterprise context. Grounding addresses that problem by […]
Salesforce Agentforce Specialist: Testing and Observability
AI agents require two different quality disciplines. Before deployment, teams need controlled tests that expose classification errors, bad action sequences, weak grounding, instruction conflicts, and […]