The ITIL Value System is the connective structure that keeps ITIL from becoming a collection of unrelated definitions. In ITIL Foundation (Version 5), it brings […]
ITIL & PeopleCert Certifications
PeopleCert ITIL v5: Product and Service Lifecycle
ITIL Version 5 expands lifecycle thinking beyond traditional service operations. PeopleCert now describes digital products and services as something organizations manage across an end-to-end lifecycle, […]
PeopleCert ITIL v5: Applying ITIL Principles to AI-Enabled Work
AI-enabled work increases the number of situations in which teams must make decisions under uncertainty. A model can generate an answer without explaining every internal […]
PeopleCert ITIL v5: Value Stream Mapping & Continual Improvement
Value stream mapping makes invisible work visible. It shows how a request, need, or opportunity moves across people, systems, suppliers, decisions, queues, and handoffs until […]
PeopleCert ITIL v5: Moving from ITIL 4 to ITIL Version 5
ITIL 4 and ITIL Version 5 are running in parallel during a planned transition period, so “What should I take next?” now depends heavily on […]